superplay Platform Privacy Notice
This page describes what we collect when you use superplay and how we keep that data protected. We collect personal information to verify your identity, process payments, deliver our service, and comply with applicable law. Our commitment is to handle your data transparently, securely, and only for the purposes you authorize.
We at superplay operate across multiple jurisdictions, including Indonesia, where data protection regulations vary. Our privacy practices reflect international standards while respecting local requirements. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a wager on football, live-dealer tables, slots, or esports, we collect and process data necessary to deliver that service securely.
This notice covers what data we collect, how we use it, who we share it with, how long we retain it, and your rights regarding your information.
What Data We Collect on superplay
We collect data in several categories. First, identity data: when you register on superplay, we collect your full name, date of birth, email address, phone number, and a valid identity document (KTP, passport, or driver's licence). This information is required for account verification (KYC) and compliance with anti-money-laundering regulations.
Second, payment data: when you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction amounts, timestamps, and payment method details. We do not store your full banking credentials or card numbers; payment processing is handled by trusted third-party gateways that comply with PCI-DSS standards.
Third, activity data: we log all wagers placed, game outcomes, deposits, withdrawals, and account actions (login times, password changes, 2FA events). This data is retained in your betting history and used for account management, dispute resolution, and compliance monitoring. Fourth, technical data: we collect your IP address, device type, browser information, and approximate location (country or region level) to detect fraud, prevent unauthorized access, and optimize platform performance.
Data we collect on superplay
- Identity: name, date of birth, email, phone, ID document
- Payment: transaction amounts, payment method, timestamps
- Activity: wagers, outcomes, deposits, withdrawals, account actions
- Technical: IP address, device type, browser, approximate location
- Communication: support tickets, chat logs, feedback
How We Use Your Data on superplay
We use your data for several purposes. First, account management: we use your identity and contact information to create and maintain your superplay account, verify your identity, and communicate with you about account status, deposits, withdrawals, and service updates.
Second, payment processing: we use payment data to process deposits and withdrawals, reconcile transactions, and detect fraudulent activity. Third, compliance: we use identity and activity data to comply with anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and local gaming laws. Our compliance team may review your betting history and transaction patterns to ensure account legitimacy.
Fourth, fraud prevention: we use technical and activity data to detect unauthorized access, prevent account takeover, and identify suspicious betting patterns. Fifth, customer support: we use your data to respond to support requests, investigate disputes, and improve our service. Sixth, legal obligations: we may disclose your data if required by law, court order, or regulatory authority.
We do not sell your personal data to third parties for marketing purposes. We do not use your data to profile you for targeted advertising outside superplay. We do not share your betting history or account details with other players or the public.
Our superplay data retention policy
We retain identity and payment data for the duration of your account and for a minimum of five years after account closure for compliance purposes. We retain betting history indefinitely for your reference and for regulatory compliance. Technical logs are retained for up to ninety days.
Third-Party Processors and Data Transfers
We use third-party service providers to deliver superplay. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) handle payment transactions and comply with their own privacy policies. Email service providers send account notifications and support responses. Cloud hosting providers store our servers and databases. All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify.
Our servers may be located outside Indonesia, including in jurisdictions with different data protection laws. By using superplay, you consent to your data being transferred to and processed in these jurisdictions. We implement standard contractual clauses and encryption to protect data in transit and at rest. If you have concerns about data transfers, contact our support team.
Your Rights and Data Access on superplay
You have the right to access your personal data held by superplay. You can view your identity information, payment history, and betting history from your account dashboard. You can request a copy of all data we hold about you by contacting our support team.
You have the right to correct inaccurate data. If your name, email, or phone number is incorrect, you can update it in your account settings. You have the right to request deletion of your data, subject to legal and compliance obligations. We may retain some data (identity, payment records) for five years after account closure for regulatory compliance.
You have the right to object to certain uses of your data, such as profiling for fraud detection. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your information. To exercise any of these rights, contact our support team with your request and account details.
Cookies and Tracking on superplay
We use cookies and similar tracking technologies on superplay to maintain your session, remember your preferences, and analyze platform usage. Essential cookies are required for the platform to function (session management, security). Analytics cookies help us understand how players use superplay and identify technical issues. You can disable non-essential cookies in your browser settings, though this may affect platform functionality.
We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. Our cookie policy is available in your account settings, and you can manage your preferences at any time.
Contact and Updates to This Policy
If you have questions about our privacy practices, data handling, or your rights, contact our support team. We are available via email and live chat during business hours. Our offices are located in Jakarta, Surabaya, Bandung, Medan, and Semarang, and we maintain English-language support for all inquiries.
We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on superplay. Your continued use of the platform after such changes constitutes your acceptance of the updated policy. This notice was last updated in the current year and reflects our current practices.
Our superplay Privacy Commitment
We at superplay are committed to protecting your privacy and handling your data responsibly. We collect only the information necessary to deliver our service, verify your identity, process payments, and comply with applicable law. We do not sell your data, do not use it for purposes you have not authorized, and do not share it with third parties except as required for service delivery or legal compliance.
Your data is encrypted in transit and at rest using industry-standard protocols. We implement access controls, regular security audits, and staff training to prevent unauthorized access or misuse. If you believe your data has been compromised, contact our support team immediately.
Our services on superplay are available only where local law permits. We comply with applicable data protection regulations in each jurisdiction where we operate. If you have questions about how we handle your data, your rights, or our privacy practices, our support team is available to assist.